| Terms & Conditions | ||
| Your contract is with Best for Hotels Ltd, who specialise in the reservation of accommodation in hotels, apartments and villas for independent holidaymakers. Best for Hotels Ltd is not a tour operator or organiser and does not provide travel arrangements. The contract is subject to English Law and to the exclusive jurisdiction of the English Courts. |
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| 1. | How To Book | |
| [a] | By telephone to confirm availability and prices currently valid. | |
| [b] | Bookings must then be confirmed by payment of a deposit of £35 per person, or such other amount agreed between us, (if booking more than 8 weeks before holiday commencement) or full balance (if booking less than eight weeks before commencement date). Important - please refer to Special Events/Group Bookings section (number 10 below). |
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| [c] | Upon receipt of deposit or balance reservations will be confirmed in writing by confirmation/invoice. Note: Please see Price Guarantee below. |
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| 2. | Payment | |
| Unless other payment terms have been agreed between us the balance due is payable 8 weeks prior to commencement date or at time of booking if within 8 weeks of commencement. Failure to make payment on time may result in the cancellation of any reservation and the forfeit of the deposit paid. |
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| 3. | Price Guarantee | |
| Prices quoted at the time of firm booking, which is the date when deposit or balance is received by Best for Hotels Ltd, will not be changed provided the balance payment is received on the due date. If payment is late, Best for Hotels Ltd reserves the right to re-quote at prices prevailing on the date payment is received. If, between the time of original quotation and the instruction to proceed with a definite booking, prices have increased, the client or their TRavel Agent will be informed and given the option to accept the higher price or withdraw from the transaction. |
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| 4. | Vouchers | |
| Upon receipt of cleared payment vouchers detailing the reservations made will be sent to the client or Travel Agent, together with contact telephone numbers and address of our overseas agent. | ||
| 5. | Changes by the Client | |
| An amendment by the client which requires the issue of a new invoice and/or accommodation voucher will incur payment of an amendment fee of £10 per person up to a maximum of £40 per booking except when adding extra clients. Special requests/amendments after confirmation has been issued which involve extra communications costs (email/fax/telephone) and/or new documentation to be issued, will be charged at £20 each time. Note: A date change enforced by airline/operator amendment will not incur the amendment fee provided documentary evidence of the alteration is supplied. |
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| 6. | Changes by Us | |
| Reservations are individually confirmed and it is rare that a confirmed booking cannot be honoured. In the unlikely event however that an accommodation supplier is unable to provide the reservation confirmed, if we are advised in advance, we will offer the nearest alternative available, with the option to withdraw from the booking with a prompt and full refund of all monies paid. We will also pay compensation on the following basis whether or not the alternative is accepted: Change 14 days or more before commencement - £10 per person Change less than 14 days before - £20 per person Any reduction in cost if the alternative is accepted, will be refunded. Any increase in cost will be absorbed by us. Note: Amendments enforced by reason of force majeure such as war, civil unrest, governmental order, fire, flood or other emergency, will not invoke compensation payment. |
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| 7. | Cancellation by the Client | |
| Unless other cancellation terms have been agreed between us, should the client cancel reservations made after they have been confirmed, charges will be made on the following scale as a percentage of the total accommodation cost: More than 42 days prior to departure: deposit only 15-42 days prior to departure: 25% or deposit whichever greater 07-14 days prior to departure: 50% or deposit whichever greater Less than 7 days before departure: 100% Note: Non-arrival (no show) at the property will be treated as cancellation on the day of departure and no refunds can be made. In the event of early departure from the accommodation, refund for the unused nights will not be made, unless with the specific, written permission of the property manager. |
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| 8. | Cancellation by Us | |
| We do not cancel accommodation except in the case of non or late payment by client or for reasons of force majeure as defined in the Note under clause 6. Compensation is not payable in either of these circumstances. | ||
| 9. | Complaints | |
| Best for Hotels Ltd give due diligence to every reservation, to eliminate possible error and misunderstanding, making complaints extremely unlikely. However, should you feel you do have cause for complaint or dissatisfaction during your holiday, it must be brought to the attention of the manager of the property immediately to give them the opportunity to put right the source of your complaint. If the matter is not resolved satisfactorily, you should put your complaint in writing to the manager, and inform our local agents of your complaint and actions. If you should still feel cause for dissatisfaction, you should write to us within 28 days of the end of your stay so that we can investigate the matter. We regret we cannot accept complaints made after this period. |
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| 10. | Special Events/Group Bookings | |
| For Special Events (e.g. major sporting events etc.) or Group Bookings, different deposit, payment and cancellation terms may apply. In such cases, we will quote full conditions by fax or letter before accepting your reservation. Formal acceptance of any such conditions by a signed copy of our fax or letter will be required before a reservation can be finalised. | ||
| 11. | Special Requests | |
| Best for Hotels is always happy to pass on special requests such as low floor, adjacent rooms, double bed etc. However, no absolute guarantee can be given and we are unable to accept any liability if such requests cannot be met. If a special request can only be met by providing a room/apartment of a higher grade at a higher price, the client will have the option of paying the supplement or cancelling the special request. Please note that such special requests cannot be accepted in conjunction with reduced price Special Offers. | ||
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